Your privacy matters to us.

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At Arashel, we value the trust you place in us when shopping with our small handmade business. We respect your privacy and are committed to handling your personal information with care, honesty and respect.

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This Privacy Policy explains what information we collect, how we use it and how we protect it when you visit our website, place an order or contact us.

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1. INFORMATION WE COLLECT

 

When you visit our website, make a purchase or contact us, we may collect personal information including:

• Your name.

• Email address.

• Contact telephone number.

• Delivery and billing addresses.

• Order details and purchase history.

• Information you provide when making an enquiry or requesting a custom order.

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If you subscribe to our newsletter, we may also collect your email address and subscription preferences.

Some technical information, such as your IP address, browser details and website usage information, may also be collected automatically through our website platform and associated services.

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2. HOW WE USE YOUR INFORMATION

 

We collect and use your information to:

• Process and fulfil your orders.

• Arrange postage, delivery and collection.

• Contact you regarding your purchases or enquiries.

• Respond to questions and provide customer service.

• Arrange personalised and custom orders.

• Send newsletters and occasional updates where you have chosen to subscribe.

• Maintain and improve our website and customer experience.

• Meet our legal, accounting and business record-keeping obligations.

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We only use your information for legitimate business purposes connected with providing our products and services.

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3. ONLINE PAYMENTS

 

Arashel currently accepts payments through PayPal and PayPal Pay in 4.

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Payment transactions are processed through PayPal and are subject to PayPal's own privacy and security policies.

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Arashel does not require customers to provide their full payment card details directly to us.

Customers arranging payment by bank deposit may be asked to provide information necessary to identify and confirm their payment.

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4. HOW YOUR INFORMATION IS STORED AND SHARED

 

Our website is hosted through Wix, which provides the online platform that allows us to display and sell our products.

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Information submitted through our website may be stored and processed through Wix's systems and associated service providers.

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We may share relevant information with trusted third parties where necessary to operate our business, including:

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• Wix, our website hosting and online store provider.

• PayPal, for payment processing.

• Postal and delivery providers, to fulfil your orders.

• Email and newsletter services, to communicate with subscribers.

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We do not sell, rent or trade our customers' personal information to third parties for their marketing purposes.

Some service providers may store or process information outside Australia. Where this occurs, the handling of your information may also be subject to the privacy laws of those locations.

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5. NEWSLETTERS & MARKETING

 

If you choose to subscribe to the Arashel newsletter, we may use your email address to send occasional news, product updates, market information and special offers.

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You can unsubscribe at any time by using the unsubscribe link provided in our emails or by contacting us directly.

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We will not knowingly add you to our marketing mailing list without your consent.

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6. COOKIES & WEBSITE TECHNOLOGY

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Our website uses cookies and similar technologies to help it function correctly, improve your browsing experience and support website security.

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Cookies may also be used to understand how visitors interact with our website and to help us improve our online store.

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You can manage or disable cookies through your internet browser settings. Please be aware that disabling certain cookies may affect how some parts of our website function.

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Third-party applications and services connected to our website may also use their own cookies and tracking technologies.

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7. PROTECTING YOUR INFORMATION

 

We take reasonable care to protect the personal information entrusted to us from unauthorised access, misuse, loss or disclosure.

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Our website platform and payment providers use their own security measures to help protect information processed through their services.

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However, no online transmission or electronic storage system can be guaranteed to be completely secure.

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8. ACCESSING OR UPDATING YOUR INFORMATION

 

If you would like to access, correct or update personal information we hold about you, please contact us by email.

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You may also request that we delete your personal information where appropriate and where we are not required to retain it for legal, accounting or business purposes.

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9. CHANGES TO THIS PRIVACY POLICY

 

We may occasionally update this Privacy Policy to reflect changes to our business, website services or privacy practices.

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Any updates will be published on this page.

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10. CONTACT US

 

If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch.

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Arashel – Made in Murrindindi, Victoria, Australia

Email: LEE@ARASHEL.COM.AU

Website: www.arashel.com.au

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Thank you for trusting Arashel. We appreciate your support and value your privacy.

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With love, Lee – Arashel